FAQs

Frequently Asked Questions

Welcome to the Marzino FAQ. Here you’ll find answers to the most common questions about our products, orders, shipping, and returns.

1. What products do you sell?

We specialize in high-quality hoodies and sweatshirts, designed for comfort, style, and everyday wear.

2. How long does shipping take?

  • Processing time: 1–3 business days
  • Shipping time: 5–8 business days
    Total delivery time is usually 6–10 business days.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all orders with no hidden fees.

4. How can I track my order?

Once your order is shipped, you can request tracking details by contacting us at:

Please include your order number and email address used at checkout.

5. Can I cancel or change my order?

You may request changes or cancellations within 12 hours of placing your order. After this period, your order may already be processed or shipped.

6. What is your return policy?

We accept returns within 30 days of delivery if the item is:

  • Unworn and unused
  • In original condition with tags and packaging

We also offer free return shipping.

7. When will I receive my refund?

Once your return is received and approved:

  • Refunds are issued to your original payment method
  • Processing time is 5–10 business days

8. What if I receive a damaged or wrong item?

If your item arrives damaged or incorrect, please contact us within 7 days of delivery. We will provide a replacement or full refund.

9. Do you ship internationally?

Currently, we mainly ship within the United States. For international shipping inquiries, please contact us directly.

10. How can I contact customer support?

You can reach us anytime at:

Email: Contact@marzino.store
Phone: +1 (715) 512-0995

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

Store Information

Marzinoo
Website: https://marzino.store
Address: 7621 Waterford Ridge Dr, Charlotte, NC 28212, United States